Service Updates, August 3-4

Updated August 4, 2024 at 7:15 a.m.

Planned maintenance that affects some services has ended. Thank you for your patience and understanding.

Need assistance? Call us at (518) 793-4121. Customer service hours for Sunday, August 4, will be 7 a.m. to 6 p.m. We're also available beginning at 7 a.m. on August 5.

Services Tracker

Service	What to expect	What to do
Branches	Open as normal.	Visit as normal.
Debit Cards	Service may be briefly interrupted.	Carry an alternate form of payment throughout the weekend.
Online Banking	Internet Banking, Personal Mobile Banking App and Business Online Banking and App are now available.	Use platforms as normal.
On Call Banking	On Call Banking is now available.	Use service as normal.

FAQs

How do I know when services are available?

Check this page for the latest updates beginning on August 3. Also, keep checking any online platforms throughout the weekend for availability.

Where do I go for help?

We will have additional phone support the weekend of August 3-4. Call us at (518) 793-4121. Customer service hours for Sunday, August 4, will be 7 a.m. to 6 p.m. We’re also available from 7 a.m. to 7 p.m. on August 5.

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Service Updates, August 3-4

Services Tracker

FAQs

How do I know when services are available?

Where do I go for help?