This Glens Falls National Bank and Trust Company ("Bank") Online Statement E-Sign Disclosure and Agreement ("Agreement") is made between you and the Bank for the purpose of receiving an electronic version of your account statement(s) online and for receiving electronic notifications regarding your account(s) ("electronic statement service"). This Agreement applies to each account you have with the Bank where electronic statements are available ("Account"). As used in this Agreement, the words "we", "our", and "us" mean Glens Falls National Bank and Trust Company, and the words "you" and your" mean the account owner who has elected to receive electronic statements and electronic notifications.

You have elected to have statements provided to you electronically through our Bank's Business Online Banking system (BOB). You understand and agree that by enrolling for the electronic statement service that we will discontinue sending paper statements to you (See Section E below for availability of paper statements). Your consent to receive electronic statements includes, but is not limited to:

• Periodic or monthly billing statements for your Account
• Notices or disclosures about a change in the terms of your Account or associated payment feature

You may withdraw your consent to receive electronic statements for any one or all of your Accounts by contacting us in writing at Glens Falls National Bank, Attn: Electronic Banking Dept., 250 Glen Street, Glens Falls, NY 12801 or by sending a secure message to us from within your BOB session or by calling (800) 246-2415. We will not impose a fee to process the withdrawal of your consent. Any withdrawal of your consent to receive electronic statements will be effective after a reasonable period of time in order for the Bank to process your withdrawal.

In order for you to obtain electronic statement service, you must be enrolled in the Bank's BOB service. You understand that when you enroll an Account in the electronic statement service, the Bank will discontinue mailing printed account statements to the Account address of record.

Your electronic statement will be available to you via the Bank's BOB service after the normal statement cycle.

In order to access, view, and retain electronic statements you must have:

• An internet web browser which is capable of supporting at least 128-bit encryption
• Sufficient electronic storage capacity on your computer's hard drive or other data storage unit
• Software which permits you to receive and access Portable Document Format or "PDF" files, such as Adobe Acrobat Reader ® version 8.0 and above.
• A computer terminal, operating system and telecommunication connections to the Internet capable of receiving, accessing, displaying and either printing or storing, statements received in electronic form from us by accessing our BOB system using an internet browser specified above.

If you are reading this agreement online, you have the necessary hardware and software to access your electronic statements. Over time, these requirements may change and you will need to continue to meet the minimum requirements in order to access electronic statements. We will notify you of these changes via a notice in the alerts messaging box.

We will not send you a paper copy of any statement on Accounts where you have elected to receive electronic statements and the electronic statement service is available, unless you request it or we otherwise deem it appropriate to do so. You can obtain a paper copy of an electronic statement or disclosure by printing it yourself or by requesting that we mail you a paper copy, provided that such request is made no later than seven (7) years after we first provided the electronic statement to you. To request a paper copy, contact your local branch or call us at (518) 793-4121. We may charge you a reasonable service charge for the delivery of paper copies of any statements provided to you electronically pursuant to your authorization. We reserve the right, but assume no obligation, to provide a paper (instead of electronic) copy of any statement or disclosure that you have authorized us to provide electronically.

You acknowledge and agree that your consent to electronic statements is being provided subject to the federal Electronic Signatures in Global and National Commerce Act (the "Act"), and that you and we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.

We reserve the right, in our sole discretion, to discontinue the provision of your electronic statement, or to terminate or change the terms and conditions on which we provide electronic statements. We will provide you with notice of any such termination or change as required by law.